How to fix the error: “The certificate file is missing or has been corrupted. Please re-install it” with the Roxio Easy Media Creator 10.2?

Last Updated: Jun 18, 2013 09:18AM IST

The message translates that the certificate file has been corrupted with the Roxio Easy Media Creator, and you must delete the file. The next time you open Roxio Creator Basic, a new version of the certificate file is automatically created, allowing the program to run.

Recommended for:  Roxio Easy Media Creator 10.2

Solution: Follow the below mentioned step-by-step solution to delete the corrupted certificate file:
  1. Click “Start” and then click “Computer”, and then double-click "C: Drive."
  2. Set Windows to view hidden system files:
  1. From the explorer window press the “Alt” key to view the file menu.
  2. Click “Tools,” and then select “Folder Options.”
  3. Select the “View” tab.
  4. Select “Show hidden files and folders,” and then click “OK.”
  1. Double-click “ProgramData,” and then double-click “Sonic.”
  2. Right-click “sarlicense9,” and then select “Delete.”
  3. In the Delete File window, click “Yes” to move the file to the Recycle Bin.
Congrats, you have successfully deleted the corrupted certificate file. In case of any further CD/DVD burning issues or conflicts with the software, contact Techvedic, as per below details:

U.S. +855-859-0057
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CA  1-855-749-5861
AU  1-800-197-298 

We would be more than happy to help you. We are available 24/7.